- General Provisions
This delivery policy applies to all digital games and related virtual content services provided via the website www.boundlessrunvoid.com.
All products offered on this website are digital content services (Digital Goods/Digital Services) and do not involve the shipping or logistics of any physical merchandise.
- Digital Product Delivery Methods
All purchased content will be delivered instantly or near-instantly via the following methods:
Automatic activation within the website’s online account system
Instant in-game unlock
Automatic activation upon user account linking
Email confirmation notification (containing order details and access instructions)
Users do not need to wait for physical shipping or manual dispatch.
- Delivery Timeframes
We provide standardized, instant digital delivery:
Standard cases: Effective immediately upon successful payment (usually within 1–5 minutes)
System delays: Maximum of 24 hours
Special cases (payment risk checks/Stripe reviews): May be delayed up to 24–48 hours
If you have not received access after the aforementioned timeframes, please contact:
📧 endless@boundlessrunvoid.com
- Scope of Delivery
Content delivered via this website includes:
Access to the online endless runner game
In-game virtual features or items
User account services and data storage
Subscription services
All content is provided online via the internet; no physical delivery takes place.
- Payment Success and Delivery Confirmation
Successful delivery is determined by the following conditions:
Stripe payment status shows “Succeeded”
System automatically activates the account or content access
User can successfully log in and access the corresponding features
In cases where payment succeeds but activation does not occur automatically, the system will retry automatically, or customer support will handle the issue manually.
- Stripe Payment and System Processing
All payments on this website are securely processed by Stripe.
We do not store bank card information
Payment results are returned by Stripe in real-time
Risk assessment reviews may cause brief delivery delays
All transactions comply with PCI-DSS security standards
- Age Restrictions and Purchase Authorization (Important)
This website is intended solely for users aged 18 and older. Minors are prohibited from using this website to make payments or purchase services.
By completing a payment, the user confirms they are at least 18 years of age.
If a minor uses a payment method (such as a credit card) without a guardian’s authorization, the guardian bears full responsibility.
We reserve the right to suspend accounts or revoke access upon detecting transactions made by minors.
This policy aims to mitigate the risks associated with unauthorized purchases by minors and credit card disputes.
- Delivery Failures and Technical Issues
In the event of:
Successful payment without granted access
Game content failing to unlock
System errors or delays
Please proceed as follows:
Allow up to 24 hours for the system to automatically resolve the issue.
If the issue persists, please contact our support email.
Provide the transaction time and Stripe order details.
We will manually process the request and restore access as soon as possible.
- User Responsibilities
Users must ensure:
Provision of a valid email address and account information
Use of supported browsers and devices
Proper safeguarding of login credentials
No misuse or sharing of account access
Access issues resulting from user device or network problems fall outside our scope of responsibility.
- No Physical Shipping Statement
All products on this website are digital services:
No logistics or shipping
No courier or postal services
No physical goods delivery
Services are provided entirely online
- Legal Compliance
This delivery policy complies with:
EU GDPR (General Data Protection Regulation)
Australian Consumer Law
Australian Privacy Act 1988
Stripe Merchant Service Terms and Digital Goods Policy
- Contact Information
For any questions regarding delivery, please contact:
📧 Email: endless@boundlessrunvoid.com
📞 Phone: +61 292120023
📍 Address: Level 1, 106 Reservoir Street, Surry Hills NSW 2010