HomeREFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY

  1. General Provisions

This Refund and Return Policy applies to the website www.boundlessrunvoid.com.

All products offered on this website are digital games and virtual content services (Digital Goods / Digital Services); no physical goods or physical shipping/delivery are involved.

  1. Nature of Digital Products

Since this website provides:

Access to online games
Virtual items and digital content
Account services with immediate activation

Therefore:

❌ There are no shipping tracking numbers
❌ There is no physical return process
❌ Performance is deemed complete upon delivery of the product

  1. EU 14-Day Right of Withdrawal (Important)

Under EU consumer protection regulations (Consumer Rights Directive), digital content is generally subject to a 14-day right of withdrawal.

However, this website explicitly stipulates:

👉 Once delivery of digital content begins or access is activated, the user waives the right to a “no-questions-asked” return within 14 days.

By making a payment, the user explicitly agrees to:

Immediate commencement of the digital service
Waiver of the statutory right of withdrawal (applicable to delivered digital content)

This clause ensures compliance with EU regulations regarding digital products and mitigates the risk of chargebacks.

  1. Refund Policy (Scope)

Generally, this website does not offer refunds, except in the following cases:

Refunds may be requested for:
Duplicate payments
Failure to deliver digital content (system error)
Technical issues preventing access to purchased content
Refunds mandated by law or regulation
Refunds are not supported for:
Digital content that has been successfully delivered
Change of mind
Accidental purchase
Services that have been activated but not used
Inability to access content due to personal device or network issues

  1. Refund Request Process

To request a refund, please contact:

📧 endless@boundlessrunvoid.com

And provide:

Registered email address
Stripe transaction ID
Payment time and amount
Description of the issue

We will process requests within 5–10 business days.

  1. Stripe Payment and Chargeback Policy

This website uses Stripe to process all payments. User Acknowledgement:

Payment constitutes explicit authorization of the transaction.
Misuse of the chargeback mechanism is prohibited.
In the event of a malicious chargeback, we reserve the right to:
Suspend the account
Restrict future access to the service
Submit evidence regarding the payment dispute to Stripe

  1. Age Restriction (18+)

This website is intended for use by individuals aged 18 and older.

User Acknowledgement:

You are 18 years of age or older
Or you have obtained explicit authorization from a guardian

In the event of unauthorized purchases by a minor:

Liability rests with the guardian
We reserve the right to revoke access

This clause is intended to mitigate the risk of credit card disputes involving minors.

  1. Data and Privacy Compliance

This policy complies with:

EU GDPR
Australian Privacy Act 1988
Stripe Data Security Standards (PCI-DSS)

  1. Applicable International Laws

This policy is governed by:

Australian law (Australian Consumer Law)
EU consumer protection laws
Relevant laws of New South Wales

  1. Contact Information
    Email: endless@boundlessrunvoid.com
    Phone: +61 292120023
    Address: Level 1, 106 Reservoir Street, Surry Hills NSW 2010, Australia
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